Privacy Policy

Order & Out has been designed and developed by KFA Connect.

Introduction

This Privacy Policy sets out how KFA Connect uses and protects any information that you give when you use the Order & Out Application.

In this Policy, the following terms shall have the following meanings:

“Account” means collectively the personal information and credentials used by Users to access the application and purchase licences.

“Content” means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of this Website.

“Data” means collectively all information that you import into the application using the application connectors or the application user interface.

“KFA Connect” means Kingfisher Associates (UK) Ltd, t/a KFA Connect Limited.

“Service” means collectively any facilities, tools, services, or information that KFA Connect makes available through the application now or in the future.

“System” means any online communications infrastructure that KFA Connect makes available through the Website, either now or in the future. This includes but is not limited to web-based email, message boards, live chat facilities and email links.

“User” / “Users” means any third party that uses the application and is not employed by KFA Connect, and acting in the course of their employment.

“Website” means the website owned and operated by KFA Connect relating to the Order & Out application, accessible via https://www.orderandout.co.uk or https://www.kfa.co.uk or any subsequent URL that may replace it.

What We Collect

We only collect Data on our website in response to a request to download the Order & Out application and to respond to enquiries and provide services to the best of our ability. We do not ask for more information than is needed to carry out these tasks.

Where you are required to submit Data, we offer the option to opt-in to marketing lists, but do not employ any third parties to send marketing material on our behalf.

The following Data will be collected from our website: Full name and Email Address, Telephone Number, Company Website Address, IP address (automatically collected), Web Browser type and version (automatically collected), Operating System (automatically collected), a list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected) and Cookie information (see below).

The Order & Out application will collect details of your login credentials and those of any users you add to the application.

Order & Out will store (locally to you) details of all orders, including customer names and addresses. This data is not visible to KFA. Any customer data on orders will be archived from the Order & Out database 30 days after the order has been completed.

What We Do with the Information

Any personal Data you submit will be retained by KFA Connect for as long as you use the Services and Systems provided. Data that you may submit through any communications system that we may provide may be retained for a longer period.

Unless we are obliged or permitted by law to do so, your Data will not be disclosed to third parties.

All personal Data is stored securely in accordance with the principles of the EU General Data Protection Regulation (GDPR). Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website and/or our Order & Out Application. Specifically, Data may be used by us for the following reasons: Internal record keeping; Improvement of our products/services; and such information may be used to customise or update the website.

Disclosure of Personal Information

We never disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.

Your Right to Withhold Information

You may access our Website without providing any Personal Data. You may restrict your internet browser’s use of Cookies.

Access to Personal Information

Data security is of great importance to KFA Connect, and to protect your Data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

KFA Connect tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ (SAR) under the EU General Data Protection Regulation (GDPR). If we do hold information about you, we will: give you a description of the information; tell you why we are holding it; and let you have a copy of the information in an intelligible form.

To make a request to KFA Connect for any personal information, we will need you to put the request in writing, addressing it to Data Protection, c/o KFA Connect, to the address provided below.

If you agree, we will try to deal with your request informally, for example, by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to rectify any mistakes, restrict processing or remove the data completely.

Third Party Websites and Services

KFA Connect uses a third-party service, Squarespace.com, to publish our website, blog, and provide our search facility.

Search queries and results are logged anonymously to help us improve our website and search functionality.

No user-specific data is collected by either KFA Connect or any third party.

Use of Cookies by KFA Connect

We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We also use cookies to help us improve the performance of our website and to provide you with a better user experience.

We do not use cookie information for any targeted marketing, and we do not sell the information collected by cookies, nor do we disclose the information to third parties.

The user-level and event-level data collected by Google Analytics are automatically deleted after a period of 26 months.

People Who Email Us

We use TLS (Transport Layer Security) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this Policy

We keep our privacy policy under regular review. KFA Connect will change this Privacy Policy as we deem necessary from time to time or as may be required by law.

Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the Policy on your first use of the Website and/or Order & Out application following the alterations.

Contact Details

The full name of our company is Kingfisher Associates (UK) Ltd, t/a KFA Connect, and our address is KFA Connect, Suite 9, Endeavour House, Crow Arch Lane, Ringwood, Hampshire, BH24 1HP.

You can also contact us by phone on 0800 167 0844 or by email.

This policy notice was last updated on 27/08/2025.