From the Multichannel Menu, click Settings, then Delivery Services.

‘Other’ will already exist by system default and can be used for despatches/collections.

To add a new delivery service - click Add Delivery Service.

NB: If you plan to use the full Warehousing functionality, all relevant services for your sales channels should be added.

For Automated Connectors (Shopify & eBay), couriers will need to be defined for the tracking information to be sent back to your sales channel(s).

For orders fulfilled within Order & Out, choose Using Order & Out, or directly on the sales channel.

For orders fulfilled outside of Order & Out (directly via the sales channel), choose Directly on the Sales Channel. This is typically for customer collections or special fulfillment methods that can only be processed within the sales channel.

NB: Orders with the despatch method Directly on the Sales Channel will not appear in the Order & Out Warehousing dashboard.

Define if tracking information is None, Optional or Required.

The default setting is Optional.

Click Create Service.

Once the delivery method has been added, click the edit icon on the right side of the screen to define which sales channels use this service.

Repeat as needed for other delivery/collection services.